Shipping & Returns

Our aim is to have your order with you as soon as we can – all standard unframed orders are dispatched within 1-3 working days. You will receive a notification email when your order has been sent. Please see below for bespoke and framed order dispatch times.

Shipping Times

When your order has left our studio, the approximate Royal Mail delivery estimates are:
UK: 1–3 working days
Europe: 3–8 working days
Outside Europe: 5-15 working days
 

Shipping Rates

UK Shipping is free on orders over £70

  

Destination

Tea Towels and 
Wallpaper Samples

Unframed
Prints 

Wallpaper
Rolls

Standard (Mainland UK)

Wallpaper sample: Free

Tea Towels : £1.50

£5

£5

Europe

Wallpaper sample: £2

Tea Towels : £4

£10

£18

Rest of the World

Wallpaper sample: £3

Tea Towels : £6

£12.50

£50

 

UK Next Day service

If you’d like your order sent on a UK next day service (for an additional £5) please contact sarah@boldandnoble.com or call 01462 339 011 before 11am on the day of dispatch.

 

International Couriers

We are happy to arrange international couriers if you’d like your items sooner. Please contact sarah@boldandnoble.com with your order and address details and she’ll happily provide a quote.

 

Framing and Customisation

If you have ordered a personalised artwork or bespoke framing your order will take a little longer while we customise it for you. It’s usually no more than 5 working days for a framed print and 10 working days for a customised print from order to dispatch. Please note that as these products are made to order, they are non-refundable.

 

Bank Holidays

We don’t dispatch on bank holidays and during the period between Christmas and New Year (generally Christmas Day – 2nd January) 
 

Sending to a work address

For our prints and wallpaper we use a trackable service, so items may require a signature on arrival. We are happy to send to a work address if this makes life easier for you, please just include these shipping details when placing your order.

 

Returns & Refunds

Our products usually arrive in pristine condition and match or exceed our customers' expectations. So, in the very unlikely event your product should arrive damaged or faulty, please let us know within 48 hours and we will gladly send you a replacement. Please note that wallpaper is non-refundable once rolls are opened or hung. Frames are made to order and are therefore non-refundable unless damaged.

 

If you are returning your order for any other reason, under the Consumer Contracts Regulations 2013 Act you are entitled to a full refund if the item is returned in its original condition within 14 days of receipt. Please send all returns back in their original packaging, state the reason for return, and tell us if you would like a refund or exchange.

 

Returns should be sent to:

Bold & Noble, 25a Hermitage Road, Hitchin, Hertfordshire SG5 1BY

Please retain proof of posting as we cannot be held responsible for items that get lost in transit. Please allow 14 days for your refund to be processed.