Privacy policy

In May 2018, the General Data Protection Regulations (GDPR) are being introduced to give you greater control over the collection and use of your personal data. It’s good news for Customers, higher privacy standards and an end to unwanted email.

At Bold & Noble your privacy has always been important to us and we are committed to ensuring that your data is protected and stored securely.

Our Privacy Policy sets out how we use and protect any information that may be collected about you when you visit our website or subscribe to our mailing list and it explains how you can manage this information.

Types of information we collect

1) Cookies

When you visit our website a small amount of data is collected and saved by the web browser you are using – these are called Cookies. They allow us to give you the best browsing experience and help us to understand which parts of the site you find most interesting, as well as recognising you each time you visit our site. We do not use cookies for advertising purposes and never pass your data onto any other organisations.

Most web browsers allow you to view and manage cookies in the browser preferences, usually within the ‘Security’ or ‘Privacy’ section of the browser. This allows you to delete some or all of the cookies or block cook¬ies from being created entirely.

Please note that by deleting cookies or disabling future cookies you may not be able to access certain areas or features of our site.

2) Google Analytics

When someone visits,  google analytics collects standard internet log information and details of visitor behaviour i.e. country where you’re visiting from, which web pages you found most interesting. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

3) Subscribing to our email list

If you’re on our mailing list it’s because you’ve clicked a button to say you’d like to subscribe to receive news and offers from us. We do not share your email address with anyone else.

If you don’t want to continue to receive our emails, you can unsubscribe at any time by clicking on the ‘unsubscribe’ link at the bottom of our emails or by sending an email directly to us at

When you sign up online, the information goes directly to our subscription list. When we want to send you news and offers, we use a secure service provided by Campaign Monitor to send news on our behalf. They are compliant with the GDPR regulations and their privacy policy can be viewed here:

4) Buying a product from us

The order information we collect is stored securely and only used for the purpose of getting you the correct items as quickly and efficiently as possible.

We collect the following information:


Postal Address and if different, the billing address.

Email Address

Contact Phone Number (Optional)

Purchase Information

We have listed below the processes of partner services like Royal Mail and Paypal that we use to fulfill your order. They all comply with the new data protection regulations, so you can rest assured that your information is private and secure at all times. You should note that we do not have any control over these organisations and we would advise you look at their privacy statements if you’d like further information, these are listed below.

Shopify and Paypal

Shopify is a world class e-commerce platform and it’s the one we use at When you place an order with us Shopify processes your order and links up with our payment processor ‘Paypal Pro’ to securely receive your payment.

For more information about Shopify’s GDPR compliance and privacy policy please visit their website:

For more information about Paypal’s GDPR compliance and privacy policy please visit their website:

Zenstores and Royal Mail

When Shopify has accepted your order and the payment has gone through with Paypal, we’re ready to link up with Royal Mail to dispatch your parcel. We use Zenstores to collate all our orders in one place – phone orders, online orders, Etsy, Not on the High Street etc. Zenstores allows us to manage each order by selecting the correct shipping method i.e. is it tracked or first class, is it UK or overseas. Their software links to our Royal Mail account allowing us to print a label with the postage paid, it also files the tracking information with each customer, so we can provide information on the whereabouts of packages.

For more information about Zenstore’s GDPR compliance and privacy policy please visit their website:

For more information about Royal Mail’s GDPR compliance and privacy policy please visit their website:


If you’ve ordered large quantities from us that can’t be sent with Royal Mail, we use to book UPS couriers. They are GDPR compliant and their privacy policy can be found here:

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Please email your request to our data compliance manager Jane Tobitt at

We will respond to your request within 30 days.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Bold & Noble, 13 The Ridgeway, Hitchin, Hertfordshire, SG5 2BT

+44 1462 456655

Privacy Policy updated May 2018.